Contact Support
Get help with your Launch OBD2 diagnostic tools
Get in Touch
Support Hours
Phone Support: Mon-Fri 9:00 AM - 6:00 PM EST
Email Support: 24/7 Available
Amazon Customer Support
For the fastest support experience: Amazon provides comprehensive support for all products purchased through their platform, including immediate access to return processing and technical assistance.
Returns & Exchanges
Process returns and exchanges directly through your Amazon account for fastest resolution.
Technical Support
Call our toll-free number 1-888-756-2936 for product questions and technical issues.
Warranty Claims
All warranty services are covered. Contact us for warranty support.
Before You Call
To help us assist you faster, please have the following ready:
- •Your scanner model name (e.g., CR319, CRP919X, X431 PRO3)
- •Amazon order number (if applicable)
- •Vehicle year, make, and model
- •Description of the issue you're experiencing
Important Notice
All Launch OBD2 scanners purchased through Amazon receive full support. For the fastest resolution of technical issues, returns, or warranty claims, call our toll-free number 1-888-756-2936 (Mon-Fri 9:00 AM - 6:00 PM EST). You can also contact Amazon customer service directly through your Amazon account for returns and refunds.