Contact Support
Get help with your Launch OBD2 diagnostic tools
Get in Touch
Support Hours
Phone Support: Mon-Fri 9:00 AM - 6:00 PM EST
Email Support: 24/7 Available
Amazon Customer Support
For the fastest support experience: Amazon provides comprehensive support for all products purchased through their platform, including immediate access to return processing and technical assistance.
Returns & Exchanges
Process returns and exchanges directly through your Amazon account for fastest resolution.
Technical Support
Call the product support contact 1-888-756-2936 for product questions and technical issues.
Warranty Claims
Ask the manufacturer or seller whether your scanner and issue qualify for warranty service.
Before You Call
Before contacting the brand or retailer, gather these details:
- •Your scanner model name (e.g., CR319, CRP919X, X431 PRO3)
- •Amazon order number (if applicable)
- •Vehicle year, make, and model
- •Description of the issue you're experiencing
Important Notice
For a LAUNCH scanner bought on Amazon, use your order page for returns and seller messages. For technical assistance, confirm the support contact in your product documentation or use the product support number listed here: 1-888-756-2936 (Mon-Fri 9:00 AM - 6:00 PM EST). You can also contact Amazon customer service directly through your Amazon account for returns and refunds.